Effective communication practices correlate to thorough feedback because if an instructor is clear in the beginning on their expectations, then their feedback will mirror those expectations. For instance, I require students to upload their work for any "handout" assignments and I communicate this during my Welcome Session. However, every year I have students who do not follow instructions so I can refer them back to the Welcome Session and ask that they complete the assignment as requested. I like to see their work so that I can give them thorough feedback on their understanding.
Authentic feedback is crucial for online learners because it is one of the main forms of interaction with the instructor. If a student does poorly on a quiz, I want to include resources that will help them review the topics missed. If a student does well on a quiz, I want him/her to know that I noticed (individually) and encourage the student to continue to do well.
An instructor can enrich a student's online experience by giving them feedback tailored to that student. If you notice a student continually missed a specific concept, then tell that student you will review that concept at the next help session and personally invite the student to attend. If I notice a student fails the first or second quiz of the semester, I always write them a personal email stating that they still have plenty of time to turn it around, and here are the ways to do it!
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